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Error 403 forbidden "Feature access: disabled" when try to convert user

Hi, i'm trying to call endpoint /api/v3/campaign/participant/convert to convert a user but i receive this error.
Why?

curl --request POST
--url https://app.viral-loops.com/api/v3/campaign/participant/convert
--header 'accept: application/json'
--header 'apiToken: xxxxxxxx'
--header 'content-type: application/json'
--data '
{
"user": {
"email": "[email protected]"
}
}
'